Penulis: Kalyca Shafhah, CDP News
CDP News, Jakarta – Rabu, 16 November 2022, sebuah perusahaan telekomunikasi terkemuka bekerja sama dengan PT Global Edu International untuk menggelar workshop bertajuk “Advance Service Excellence.” Workshop ini merupakan pelatihan eksklusif yang bertujuan meningkatkan keterampilan karyawan dalam memberikan layanan pelanggan yang unggul.
Dipandu oleh Sugeng Lubar Prastowo, seorang akademisi manajemen Service Excellence dari Universitas Islam Syekh-Yusuf, peserta workshop diajak untuk lebih mendalami pentingnya membangun hubungan yang kuat dan berkelanjutan dengan pelanggan. Kegiatan ini tidak hanya memberikan materi pelatihan, tetapi juga menciptakan ruang bagi peserta untuk berbagi pengalaman dan berdiskusi. Sugeng menekankan bahwa layanan yang baik bukan sekadar mengikuti prosedur, tetapi juga melibatkan sikap tulus dalam berinteraksi dengan pelanggan.
Salah satu poin utama yang dibahas dalam workshop ini adalah pentingnya komunikasi yang efektif. Dengan menguasai teknik komunikasi yang tepat, karyawan diharapkan dapat menangani keluhan pelanggan dengan lebih baik, bahkan mampu mengubah situasi sulit menjadi peluang untuk meningkatkan kepuasan pelanggan. Peserta juga didorong untuk menggali lebih dalam kebutuhan pelanggan, tidak hanya menyelesaikan masalah, tetapi memberikan solusi yang melebihi ekspektasi, sehingga membangun loyalitas jangka panjang.
Melalui program “Advance Service Excellence” ini, perusahaan telekomunikasi tersebut berharap dapat memperkuat posisinya sebagai pemimpin industri dalam hal layanan pelanggan yang berkualitas. Investasi dalam peningkatan keterampilan karyawan ini mencerminkan komitmen perusahaan untuk terus berkembang dan menciptakan pengalaman pelanggan yang luar biasa.
Perusahaan juga optimis bahwa dengan layanan pelanggan yang lebih baik, mereka akan semakin siap menghadapi persaingan global, menciptakan pengalaman pelanggan yang unggul, dan memperkuat loyalitas dalam jangka panjang. (Kalyca S.)
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